Client Overview
Castle Connolly Private Health Partners (CCPHP) is a premier concierge healthcare provider known for delivering personalized, physician-led care through strategic partnerships—including its Tucson, Arizona collaboration with Banner Health. As a fast-growing organization focused on innovation and high-quality service, CCPHP recognized the need for scalable strategies to support employee development, hiring, and leadership effectiveness.
The Challenge
With a growing team and ambitious expansion goals, CCPHP faced several organizational development needs:
-
Aligning hiring practices with role requirements and culture fit
-
Equipping individual team members and leaders with tools for personal development
-
Building cohesion and communication across departments
-
Enhancing company culture while driving productivity
They needed a partner who could bring structure, insight, and lasting impact to their people strategy.
The Solution
3 Pillars Performance partnered with CCPHP to implement and operationalize the Predictive Index (PI) across the organization. The initial engagement focused on:
-
PI Assessments and Application: Using PI to assess behavioral and cognitive fit for both new hires and existing employees
-
Team and Leadership Coaching: Delivering team-based workshops and one-on-one leadership development sessions
-
Custom Training Materials: Creating tailored learning experiences that resonated with CCPHP’s culture and mission
Following the successful rollout, 3 Pillars continued providing ongoing consulting and coaching at multiple levels—individual, team, and organizational.
The Results
The impact of 3 Pillars was immediately felt across the company:
-
Smarter Hiring Decisions: Enhanced use of PI data led to stronger hiring outcomes and reduced turnover
-
Empowered Teams: Individuals gained clarity on their own work styles, motivations, and contributions
-
Stronger Culture: Employees reported improved communication, alignment, and enthusiasm for development
-
Sustained Engagement: Regular interactions with the 3 Pillars team became something staff actively looked forward to
“Their ability to educate, motivate, and organize our team has had a profoundly positive result on both the culture and productivity of our company.” — CCPHP Leadership
Why It Worked
3 Pillars’ strength lies in its blend of science-backed methodology (like the Predictive Index), practical business insight, and custom-tailored delivery. For CCPHP, this meant transformation that felt both personal and scalable.
“The training materials and content... were impressively customized and relevant.”
