Castle Connolly Private Health Partners (CCPHP) is a premier concierge healthcare provider known for delivering personalized, physician-led care through strategic partnerships—including its Tucson, Arizona collaboration with Banner Health. As a fast-growing organization focused on innovation and high-quality service, CCPHP recognized the need for scalable strategies to support employee development, hiring, and leadership effectiveness.
With a growing team and ambitious expansion goals, CCPHP faced several organizational development needs:
Aligning hiring practices with role requirements and culture fit
Equipping individual team members and leaders with tools for personal development
Building cohesion and communication across departments
Enhancing company culture while driving productivity
They needed a partner who could bring structure, insight, and lasting impact to their people strategy.
3 Pillars Performance partnered with CCPHP to implement and operationalize the Predictive Index (PI) across the organization. The initial engagement focused on:
PI Assessments and Application: Using PI to assess behavioral and cognitive fit for both new hires and existing employees
Team and Leadership Coaching: Delivering team-based workshops and one-on-one leadership development sessions
Custom Training Materials: Creating tailored learning experiences that resonated with CCPHP’s culture and mission
Following the successful rollout, 3 Pillars continued providing ongoing consulting and coaching at multiple levels—individual, team, and organizational.
The impact of 3 Pillars was immediately felt across the company:
Smarter Hiring Decisions: Enhanced use of PI data led to stronger hiring outcomes and reduced turnover
Empowered Teams: Individuals gained clarity on their own work styles, motivations, and contributions
Stronger Culture: Employees reported improved communication, alignment, and enthusiasm for development
Sustained Engagement: Regular interactions with the 3 Pillars team became something staff actively looked forward to
“Their ability to educate, motivate, and organize our team has had a profoundly positive result on both the culture and productivity of our company.” — CCPHP Leadership
Why It Worked
3 Pillars’ strength lies in its blend of science-backed methodology (like the Predictive Index), practical business insight, and custom-tailored delivery. For CCPHP, this meant transformation that felt both personal and scalable.
“The training materials and content... were impressively customized and relevant.”